Thank you for shopping at Hair & Stuff!

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We offer refund (in cash or store credit) and/or exchange within the first 5 days of your purchase, if 5 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

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Eligibility for Refunds 

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• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

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Exchanges (if applicable)

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We only replace items with a latent defect or that are damaged. 

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How to get a refund/exchange?

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If you need to exchange for the same item or request a refund, send us an email or Whatsapp detailing the reasons for a requesting the refund or the defect or damage detected.

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Once your email is received and inspected, we will send you an email to notify you that we have received your request for refund/exchange. We will also notify you of the approval or rejection of your refund/exchange.

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If you are approved, then your refund will be processed, and a credit will be applied to your bank account within 10-15 days, provided there are no delays occasioned by any third-party suppliers (i.e bank). If opt for store credit you will be advised of how you can make your next purchase.

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Late or Missing refunds

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• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

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• If you have done all of this and you still have not received your refund yet, please contact us.